Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Reply Warranty

  • Our crew of specialists will do their best to reply to your service requests in about 1 hour. If, however, the problem you have come across requires aid from the Admin =Department,= we are going to send the ticket to the technician in charge and will post a note to tell you.

  • Top quality support service

  • Top–quality Client Assistance Service

  • Our tech assistance Department will be on shift for you round–the–clock to to handle all support inquiry tickets that you submit. We offer client support for the software programs that are pre–configured on your web server. These include our in–house designed Web Site Control Panel, the preferred Operating System as well as the server admin panel (based on the VPS type).

  • Intuitive help center

  • An Educational Help Zone

  • An in–depth and constantly updated collection of articles is incorporated into our custom–built Web Site Control Panel. It provides quick tips on how to carry out all of the common site maintenance tasks. The Help area includes detailed how to articles and step–by–step video lessons. You can gain access to the Help section by pressing the Help or Video buttons in the upper right corner of each Control Panel section.