1 hour ticket response
We are devoted to delivering a prompt and appropriate solution to every client support ticket sent by a user. Our competent help desk support staff members will examine your problem and will offer you the best solution. We offer a 1–hour response time guarantee for all helpdesk tickets. Actually, our average helpdesk ticket response time has proved to be 20 minutes.
A Top–Notch Help Desk Support Service
Each member of our client support staff has lots of years of experience in the hosting market and the majority of them have worked for us for at least 5 years. They all are ready to respond to all your requests in the most proficient manner possible.
An Easy–to–Browse Help Section
Integrated into the Web Site Control Panel is an easy–to–navigate Help Center section, which offers a variety of information sources. You can search through a frequently updated knowledgebase featuring web hosting account administration articles and site administration articles, watch our instructional video tutorials or have a glimpse at the F.A.Q. repository.