A One–Hour Ticket Response Time Guarantee
All your support requests will be replied to within maximum 1 hour after the ticket or email is received. If your case needs further assistance from a sysadmin, we’ll direct the support ticket or the e–mail to the person in charge, right away and we will leave a note to inform you that more time will be required for finding a solution. And if you order our Optional Managed Services package, any of the tasks included there will be carried out whenever you want.
A Top–Class Help Desk Service
- We will be at your disposal 24x7 to respond to any inquiries that you may have connected to our Web Site Control Panel and any of the apps that we have preinstalled for you on the server. If you also need help handling server admin procedures, you can have a glance at our Optional Managed Services package, which includes data backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and restarting procedures, plus software installation and problem troubleshooting services.
A User–Friendly Help Area
Every Linux dedicated hosting server comes with our charge–free Web Site Control Panel, which sports a circumstantial knowledgebase and a set of educational video tutorials. Whenever you require assistance working with the Web Site Control Panel, just push the Videos or Help buttons situated in the top right corner.