A 99.9% Server Uptime
We’ve built our hosting platform using stable hardware and strongly tweaked software. Our administrators have installed a tweaked version of SELinux on each of our web hosting servers to guarantee optimal security and reliability. We have set up several distributed denial–of–service prevention units in addition to very powerful firewalls to make sure our internal network is impregnable and safe.
All hosting plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our uptime guarantee stays the same.
A 99.9% Network Uptime
In order to deliver a quality hosting service, you can rarely count on the default network configuration in a datacenter. We have built our own custom network so as to ensure the best connection speed with the rest of the world.
And because of this, irrespective of which data centers you select: our USA based data center, our United Kingdom based data center, in our Finland based data center, in our Eastern Europe based data center or our Australia based data center, you will take advantage of an assured 99.9% network uptime. And this guarantee applies to all hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you’re disappointed with our web hosting services, or if you find them insufficient, or if you decide that you need to have a Linux VPS web hosting services instead of a cloud hosting account – you will get a full refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to have total control of your domain names even if you close your hosting account with us.
24/7 Technical Support
In case you operate a hosting firm, your tech engineers are of supreme importance. This is why we have punctiliously selected a highly capable team of customer service technicians, each with lots of years of expertise behind his back. Thanks to them, we offer 24x7 support with each of our hosting plans.
And not only that, we offer a 1–hour response time guarantee. All customer service inquiries are replied to in less than one hour and our average ticket response time is under 20 minutes!