Though this isn't the mainaspect to distinguish a trustworthy hosting supplier from a bad one or a reseller from an actual supplier, having the option to call and talk with a live person is an indicator that you are not using the services of a one-person service provider and that you can reach someone whenever you're looking for help. The telephone support for website hosting services may vary from basic to experienced, so the issues which can be resolved with a phone call differ based on the particular company. Generally, these issues are more basic and include billing or 1st level tech issues since more difficult problems generally need a support ticket where both you and the sysadmins can follow the proceedings with a given issue. Still, the option to call your supplier will save you considerable time and efforts for the numerous small issues that will eventually show up at the time you manage your web hosting account.
Phone Support in Hosting
We believe that having the option to talk to a live consultant is very important, that's why we have 3 support lines globally (USA, UK and Australia) and you are able to contact us on the phone for 14 hours a day. If you consider getting one of our hosting, for example, you have the option to give us a call and learn more about our solutions prior to ordering so as to be sure that we meet all system requirements for your sites. After the purchase, you will be able to call us about any sales and billing problems you may experience, or get any kind of general or basic tech information you need. We have tried to find the balance between phone and ticket support, so for solely technical issues you'll have to use the ticketing system, which will help you track the communication and any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server packages that we offer include real-time phone support for fourteen hours daily. If you're unsure which package is appropriate for your web sites, you want to find out more about the plan's specs or you'd like to have any other type of information about our solutions, you'll be able to call any of the local numbers which we have in the U.S.A., Great Britain and Australia and our customer support agents will help you. In case you already own an account, you can contact us about general and sales issues, although we are usually able to assist with many tech issues as well. For strictly technical problems you'll have to take advantage of our integrated ticketing system where the correspondence between you and our technical support crew will be in 1 place, which is the best option when the issue requires longer time to be taken care of or it has to be escalated to our sysadmins.