If you have a website, a problem could always occur and it does not automatically need to be connected to the hosting service itself. For instance, something can go wrong when you bring an app up to date or some important content could be modified or deleted unintendedly. Irrespective of what the nature of the problem may be, you will need to get in touch with the customer service staff and request them to retrieve a backup or to help you resolve the problem that you are having. How promptly they will do that will predetermine the period of time that your websites will be unreachable. For given websites such as social networking websites or e-commerce portals, a repeated unavailability often equals losing customers and money. For this reason, it is extremely important that you use the services of a web hosting company that offers not only a good tech support service, but also a well-timed one.
One-Hour Response Guarantee in Hosting
With a hosting from us, you can just forget about waiting around for hours, or even a whole day, to get an answer to an e-mail or a tech support ticket. Regardless of when you contact us, we’ll reply to you within less than one hour with any pre-sales or technical questions that you might have. The fact is, our actual reply time hardly ever exceeds 20-30 minutes. As we’re working 24 hours a day, 7 days a week, 365 days a year, you’ll always obtain help in a timely manner and we know how crucial that is in the online era. As soon as you contact us, we’ll respond to your inquiries. In case you chance upon any technical complication, we will tackle it instead of you, or we’ll provide you with all the needed information if there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from us, you can take advantage of our extremely fast support service. You will receive a reply to any support ticket posted from the hosting Control Panel or email sent to our tech and client support staff in no more than 60 minutes. The response time is guaranteed and it applies irrespective of the issue – technical or billing. It often takes far less time to explore and sort out a problem. We will provide you with more info in case the solution involves something that should be done on your end. If you get in touch with us during holidays or weekends, the response time will be absolutely the same and given that our support staff is available to you 24 hours a day, you will get instant assistance for virtually any technical, general or billing issue irrespective of what time of day or night it is.