A live chat is among the many methods of communication supplied by some hosting companies as part of their support service. Depending on the provider, the chat is used for billing, pre-sales and/or technical support. This way of contact is quicker compared to a support ticket and it will make it much more unlikely to misspell or misunderstand something compared to a call with a representative. What's more, when the issue that you have needs some time to be examined and dealt with, you're able to do something different at the same time instead of just waiting, as you would have to do when you call. Also, you can employ a live chat assistance service completely free as long as you have Internet accessibility even when your web hosting supplier is situated in a different country and they don't have a local phone number that you can call.
Live Chat Support in Hosting
We supply a live chat assistance service for all hosting that we offer and we're able to help you with almost everything live. In case you do not have an account with us yet, we will give you more details about the plans to help you to get the most suitable plan. In case you are an active customer, we will be able to help you with any general or billing issue and with numerous common technical matters, such as an email address setup in a desktop e-mail client. In case you can't phone us for whatever reason or you're in some country where we don't have a local telephone number, our live chat is the best option to get in touch with us. Needless to say, some matters need longer time to analyze and test, so you will need to open a ticket to our technicians, but nonetheless, we're able to save you time and assist you with numerous issues on the chat.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support as standard with our services, so that when you have any kind of questions concerning our semi-dedicated hosting services, you can get in touch with our customer care team at any moment no matter if you've already purchased an account or not. Generally, the chat service is for billing, pre-sales and general questions and troubles, yet we are able to assist you with quite a few tech questions as well. We can help you pick the ideal plan for your websites if you don't have an account yet, we can answer any billing questions or issues you have or we can help you with installing your new email address on your personal computer or smart phone - all the aforementioned will be done quickly because our live chat service is accessible all day, each and every day. Every time you require assistance, you're able to talk with a representative and save time and effort.