Integrated Ticketing System
What precisely is an integrated ticketing system and what are the benefits of employing one? How is it different from other types of customer support?
There are several ways to contact the hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you pick is a ticketing system. It’s the least complicated form of communication for many reasons. If no customer service team member is free at the moment and they are all engaged, a phone call may not be responded to, but a ticket will always hit home. In addition, you can copy & paste large pieces of information without the need to worry about spelling errors, and if a given problem requires more time to be resolved or a number of replies need to be exchanged, all the info will be in the same location, so each party can always see the comments added by the other one. The negative side of using tickets to get in touch with your hosting provider is that they’re typically separate from the hosting platform, which implies that if you have to provide information or to follow directions, you will need to use no less than two different systems and this number can grow if you wish to administer a couple of domains. On top of that, a lot of web hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting around for a response.
Integrated Ticketing System in Hosting
In stark contrast to what you may find with numerous other web hosting providers, the trouble ticket system that we are using with our hosting
is an indivisible part of the Hepsia Control Panel, which is included with all hosting accounts. You will not need to memorize several logon credentials, as you’ll be able to manage your tickets and the hosting account itself from one single location. So, if you’ve got an inquiry or experience a complication, you can contact our customer support team right away. Our system includes a clever search mechanism. This suggests that even if you’ve sent an enormous number of tickets through the years, you will be able to track down the one that you need without any hassle. Additionally, you can check knowledge base hints on resolving commonly encountered issues.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have a semi-dedicated server
account with our company and you want to get in touch with our tech support team representatives, you’ll be able to send a trouble ticket directly from your Hepsia hosting Control Panel instead of going through an entirely different tech support platform as you will have to do with the vast majority of web hosting providers out there. Our integrated ticketing system will enable you to send a new ticket without efforts and to look through older tickets using an intelligent search filter. Furthermore, you’ll be able to have a look at the relevant knowledgebase articles that our system will present you with based on the problem category that you choose for your new ticket. You can do all of the above-mentioned procedures without leaving your Control Panel at any moment, so in case you confront any complication or have an enquiry, you can touch base with our support engineers and solve the given problem in no more than an hour via one single platform.