24/7 Customer Support
Find out more about what ‘customer support’ means in the web hosting world and about the several support varieties.
Being able to communicate with your hosting provider whenever you have any questions or experience any problems is very important and how quickly they'll reply and take action is essential, in particular when your site is business-oriented, as more downtime often means losing potential customers. The support options are usually a way to distinguish genuine providers from resellers. The second typically respond just to emails or support tickets and you'll have to wait for a day or maybe more so as to get an answer. When the trouble needs a couple of replies, you could end up losing several days so as to get a basic problem resolved. When you use a genuine and trustworthy website hosting provider, you should be in a position to contact the support at any moment and receive an instant reply whatever the issue or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Hosting
All of our hosting
feature 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our services well before you make an order or you're a current customer and you have any kind of question or some problem, you will be able to contact us any time, including holidays and weekends. We have multiple channels to get in touch with us - several telephone lines around the world for your convenience as well as live chat support for pre-sales, billing and general questions; e-mail messages as well as support tickets for more technical issues or any issues that need more time to research and handle. In contrast to various other web hosting providers, our trouble tickets feature a guaranteed maximum reply time of only 1 hour, so no matter what the trouble is, it will be resolved timely and you won't waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We know how crucial it is to receive well-timed assistance, especially if your site is not running as it should be for some reason. Our semi-dedicated hosting services
include 24/7 customer and tech support, which means that if something happens, you're able to use a number of ways to let us know - phone line with a couple of local numbers internationally, live chat, emails and tickets. The first two choices are for billing, pre-sales and general matters, so if you do not have an account yet, for example, you can find extra info about our solutions, or we can assist you with uncomplicated tech problems. The second two methods are for strictly technical matters or anything that's more time-consuming considering that it is more convenient to follow the communication between you and our technical support crew. The warranted max answer time for them is only one hour, the actual one - 15-20 min, so you will not have to wait for a whole day to get support as you may have to do when using the services of other providers.
24/7 Customer Support in VPS Web Hosting
Every virtual private server
package that we provide comes with 24/7 customer and technical support, which means that if you encounter any trouble with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you're able to get in touch with us at any time, even holidays and weekends. For your benefit, we supply different ways of communication - phone support with a couple of local numbers worldwide, live chat, email messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech problems since it is easier to monitor what is going on. The maximum guaranteed response time for all of the emails and tickets is sixty minutes, however it hardly ever takes that long to receive help. When you obtain the Managed Services upgrade that we supply, our admins can also support you with any third-party software matters.
24/7 Customer Support in Dedicated Servers Hosting
When you aquire a dedicated server
from our company, you can contact us at any time using a number of channels and the max time that you'll have to wait for an answer is approximately 1 hour, so you can forget about waiting a whole day. Our customer and tech support service is accessible 24/7 regardless of whether it's a holiday or a weekend and we can support you with anything relevant to the applications which are pre-installed on the server. To contact us about a technical issue, you're able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an e-mail. In case you have any kind of common questions or you'd like to learn more about our web hosting services before you order, you may also take advantage of our live chat or you could call one of the local telephone numbers that we have in several countries around the globe. In the event that you'd like to receive assistance with third-party software that you cannot deploy or manage properly, you're able to add the Managed Services upgrade to your package and our system administrators will assist you.